As cities around the world embrace the micro-mobility revolution, electric scooters have become a common mode of transportation. They’re fast, efficient, and eco-friendly, making them ideal for short-distance travel.
The average revenue per user (ARPU) is also projected to reach US$10.69, underscoring the growing commercial potential of scooter-sharing services.
However, behind the scenes, the software that powers these services plays a crucial role in ensuring a smooth, user-friendly experience.
In 2025, as demand for electric scooters continues to grow, it’s important to choose the right electric scooter rental software to keep operations efficient and scalable.
In this blog, we’ll dive into the key features that electric scooter rental software should have in 2025.
Top Features to Look for in Electric Scooter Rental Software
In 2025, choosing the right electric scooter rental software is crucial for enhancing efficiency and user experience. Here are the top features that will drive success in the micro-mobility industry
1. User-Friendly Mobile App Interface
A seamless user experience starts with the app. Since most customers will interact through their smartphones, a user-friendly mobile interface is essential. In 2025, electric scooter rental software should offer an intuitive, easy-to-navigate app that lets users quickly find, rent, and unlock scooters with minimal effort.
The key to success is simplicity. A clean design and smooth navigation will enhance the experience, with features like real-time location tracking, easy rental start/stop buttons, and a clear payment process accessible with just a few taps.
Key Points:
- Easy-to-use design for all age groups
- Quick scooter location search and rental process
- Seamless payment and invoicing process
- Accessibility features for users with disabilities
2. Real-Time Fleet Management
Managing a fleet of electric scooters efficiently is crucial for the smooth operation of any scooter-sharing service. Real-time fleet management helps operators monitor the location, battery levels, and availability of each scooter in their fleet.
In 2025, this feature will be even more important, as it allows operators to dynamically adjust scooter availability based on demand, optimize scooter positioning, and ensure that maintenance issues are addressed promptly.
Key Points:
- Track scooter locations and battery levels
- Automate fleet redistributing to high-demand areas
- Schedule and monitor maintenance and repairs
- Minimize downtime with quick responses to issues
3. Geolocation and GPS Tracking
Geolocation is a key feature in electric scooter rental software. GPS tracking allows users to quickly find and rent nearby scooters with ease. In 2025, GPS technology will improve, offering more accurate location data, better map integration, and real-time updates.
For operators, GPS tracking helps manage scooter distribution across the city, ensuring scooters are available where they’re most needed and preventing over-concentration in certain areas while other regions remain underserved.
Key Points:
- Accurate real-time GPS tracking for users
- Smooth integration with digital maps
- Dynamic scooter distribution based on demand
- Track scooters to prevent theft or loss
4. Cashless Payments and Flexible Billing Options
In 2025, cashless payments will be the standard, and your electric scooter rental software needs to have a reliable payment system in place. Users should be able to pay for their rides quickly, securely, and without any complications. Whether it’s a credit/debit card, mobile wallet, or cryptocurrency, the software should offer multiple payment options to cater to a diverse audience.
In addition to cashless payments, offering flexible billing options, such as pay-per-ride, subscription models, or daily/weekly packages, can enhance customer satisfaction and attract a wider user base.
Key Points:
- Multiple payment options (credit/debit cards, mobile wallets, etc.)
- Real-time transaction updates and receipts
- Customizable billing models (pay-per-ride, subscriptions, etc.)
- Secure payment gateways to ensure user privacy
5. Battery Management and Charging Solutions
A critical aspect of electric scooters is the battery. In 2025, advanced battery management systems integrated into electric scooter rental software will ensure that scooters are properly charged and ready to go when users need them. This includes real-time monitoring of battery levels, automatic alerts for low battery, and data-driven optimization of charging infrastructure.
Charging solutions will also evolve. In 2025, we can expect more efficient and widespread charging stations, as well as innovative solutions like battery swapping, to keep scooters operational for longer periods. Additionally, some software platforms may incorporate dynamic charging schedules to prevent a shortage of fully charged scooters in high-demand areas.
Key Points:
- Monitor battery levels in real-time
- Alert for low battery and charging requirements
- Streamlined charging station locator integration
- Explore options like battery swapping for faster recharging
6. Data Analytics and Reporting
Electric scooter rental software should offer data analytics tools to help operators understand user behavior, track scooter usage, and optimize business performance. With the growing reliance on data in 2025, these tools will become even more sophisticated, offering deep insights into key metrics like peak usage hours, revenue tracking, popular routes, and scooter performance.
Data analytics will allow operators to make informed decisions about fleet management, marketing strategies, and expansion opportunities. By using these insights, they can improve the overall user experience, reduce operational costs, and scale their business effectively.
Key Points:
- Real-time analytics on scooter usage and user behavior
- Detailed reports for revenue, maintenance, and user trends
- Predictive analytics for demand forecasting and fleet planning
- Actionable insights to improve operational efficiency
7. Advanced Security Features
Security is a top priority for any electric scooter rental service. In 2025, electric scooter rental software will incorporate advanced security features to ensure both the safety of users and the protection of scooters. Features like user identity verification, anti-theft measures (e.g., geofencing), and emergency response protocols will become more common.
Additionally, scooter-sharing platforms will implement safety tools like ride monitoring, helmet usage reminders, and speed limit controls to ensure that users have a safe riding experience. For fleet operators, real-time tracking and automatic alerts for unauthorized usage or damage will help prevent theft and vandalism.
Key Points:
- User identity verification and secure registration
- Anti-theft measures like geofencing and tracking
- Speed control and safety reminders for users
- Real-time alerts for damage or unauthorized usage
8. Multi-Language and Multi-Currency Support
As scooter-sharing services expand globally, offering multi-language and multi-currency support becomes essential. By 2025, electric scooter rental software will need to cater to diverse populations in different regions. The ability to switch between multiple languages and currencies will make the service more accessible to international travelers and locals alike.
This feature is particularly important in tourist-heavy areas, where people from various parts of the world may want to rent a scooter but may not be familiar with the local language or currency. With multi-language and multi-currency support, you can ensure that your service is both inclusive and user-friendly.
Key Points:
- Support for multiple languages for global users
- Easy currency conversion based on user location
- Accessible for international travelers and tourists
- Boost customer satisfaction by accommodating different regions
9. Customer Support and Communication Tools
Providing excellent customer support is crucial for maintaining a positive user experience. In 2025, electric scooter rental software will offer integrated communication tools like live chat, email support, and in-app messaging.
These tools will allow users to get help instantly, whether they need assistance with their account, a scooter issue, or payment problems.
Key Points:
- Integrated customer support channels (live chat, email, etc.)
- Automated responses for frequently asked questions
- In-app messaging for real-time assistance
- Notifications for ride status and updates
10 Integration with Other Transport Systems
As cities aim to create a seamless and interconnected transport ecosystem, electric scooter rental software in 2025 will need to integrate with other modes of transportation, such as buses, trains, and ride-sharing platforms.
This integration will make it easier for users to switch between transport modes, creating a holistic, multi-modal transportation experience.
Key Points:
- Integration with other transportation services (e.g., ride-sharing, public transit)
- Multi-modal transport options for users
- Simplified experience with one app for all transport needs
- Improve user convenience and accessibility
Take Your Scooter Rental Service to the Next Level
As electric scooters continue to grow in popularity, the software that powers scooter-sharing services must keep pace with the demands of users and operators.
By 2025, scooter rental software will need to support a range of advanced features—from real-time fleet management and payment solutions to enhanced security and seamless integration with other transport systems.
Companies like Squillion.Tech are at the forefront, offering innovative software solutions that help businesses optimize their electric scooter rental services and stay ahead in the ever-evolving micro-mobility industry.
Also Read: How to Properly Maintain a Group U1 Battery for Maximum Lifespan
