Bob Kellogg has dedicated his life to addressing physicians’ liability protection needs. He is an accomplished speaker and lecturer who started his journey at 18 as a producer in his uncle’s life insurance agency. With a business law degree from Michigan State University, he rose from underwriter to vice president at State Mutual Insurance Company.

In 1995, Bob became the youngest CEO of an “A-Excellent” rated insurer by AM Best. He led State Mutual Insurance to national prominence with over 350 employees and assets exceeding $1 billion. He merged it with another company to form Mutual Insurance Corporation of America (MICOA), which later went public on NASDAQ as APCapital Insurance Company.

Bob also influenced the political arena, where he helped overturn laws for insurer demutualization in Michigan. After retiring from publicly traded insurers, he founded Capital Advisors, Co., a consulting firm for industry executives.

Bob steered New Mexico Mutual Insurance Company back to profitability as COO. He earned accolades such as the National Association of Mutual Insurance Companies’ “Merit Society Award” and the NPR “Simpatico Award.” His achievements include the NASDAQ IPO and the “Company of the Year” award from the Michigan Association of Insurance Agents.

Bob continues to shape the insurance landscape as the leader of Mesa Medical Insurance Agency, with the endorsement of organizations like the New Mexico Osteopathic Medical Association. His dedication and strategic leadership make him a prominent figure in the insurance and healthcare sectors.

Guiding Mesa Medical Insurance with Expertise and Innovation

As President and CEO of Mesa Medical Insurance, Bob oversees the company’s strategic direction and day-to-day operations. He crafts and implements comprehensive strategies to address physicians’ liability protection needs, drawing on his extensive experience in the insurance industry.

Bob leverages his proven track record in finding solutions for insurance operations to ensure Mesa Medical Insurance offers broad coverage features and competitive pricing. He attracts the most desirable risks by designing innovative insurance products. He also commits to “Best Practices” concepts, emphasizing operational excellence.

An integral part of Bob’s role is talent acquisition. He recognizes that quality employees are crucial to the organization’s success. He eliminates traditional college degree requirements for open positions, including senior-level roles. He fosters a work environment where loyalty, appreciation, and hard work thrive. He has especially succeeded in hiring ex-military individuals, contributing to a dedicated and high-performing team.

Beyond the internal workings of Mesa Medical Insurance, Bob engages externally. He serves as an expert witness in medical malpractice litigation, showcasing his expertise and influence in the industry. Additionally, he builds strong relationships with key stakeholders in the healthcare sector, as evidenced by his endorsement by the New Mexico Osteopathic Medical Association.

Navigating the Challenges of the Unprofitable Malpractice Insurance Landscape

Mesa Medical Insurance Agency specializes in crafting professional medical liability insurance programs for physicians, medical practice groups, medical facilities, and university student residents across the southwest. The agency operates in a challenging environment, especially in New Mexico, where it faces the complexities of an unprofitable malpractice insurance landscape.

Mesa Medical navigates the “hard” market cycle, a national concern that affects the entire medical industry, in the face of unprecedented jury awards and a challenging economic climate in New Mexico. It diligently shops for the most competitive annual premiums for clients, as insurers and non-renew providers, with claim incidents, raise rates significantly or impose moratoriums on new business.

The agency recognizes the burden on medical groups and practices, where malpractice premiums rank as the third-largest expense item after salaries and benefits. The impact is significant, leading to early retirements and relocations of healthcare providers seeking a less litigious environment. Mesa Medical actively addresses the availability and affordability dilemma by advocating for loss-free physicians and seeking the best options for its clients.

Mastering Work-Life Harmony through Shared Ventures and Personal Achievements

Bob exemplifies a healthy work-life balance by integrating his personal and professional life seamlessly. He and his wife, MaryAnn, are partners in Mesa Medical Insurance Agency, where they have found remarkable compatibility. They balance the demands of work with their personal life.

Bob and MaryAnn enjoy numerous mini-trips around the country, creating moments of relaxation and exploration. They also plan an annual big vacation, with adventures in China and Alaska on the horizon. This deliberate allocation of time for travel reflects their shared commitment to meaningful experiences beyond the workplace.

Besides their travel pursuits, Bob’s personal life boasts notable achievements. The Lapeer County Chamber of Commerce honored him as the “Citizen of the Year” in 2003. His alma mater, Michigan State University, also recognized him with the “Outstanding Alumni Award.”

Bob’s success in balancing work and personal life results from intentional time management, shared experiences with his spouse, and personal achievements. This harmonious integration enhances his overall well-being, allowing him to navigate the challenges of the insurance industry with resilience and fulfillment.

Guiding Principles for Aspiring Leaders in the Insurance Industry

With a wealth of experience in the industry, Bob offers valuable advice to aspiring leaders in the insurance industry. He emphasizes that a customer-centric strategy is crucial for success. His key insights focus on delivering the right products at the right time to meet market needs and consistently upholding the highest customer service and support standards.

Bob also advocates a relentless focus on understanding and addressing customer needs. This involves staying attuned to market dynamics and adapting strategies to align with evolving requirements. By prioritizing customer satisfaction, leaders can establish a strong foundation for long-term success in the competitive insurance landscape.

Moreover, Bob underscores the importance of maintaining exceptional customer service and support. Building trust and fostering positive client relationships contribute to a loyal customer base, essential for sustained growth and success. Aspiring leaders are encouraged to view customer service not only as a function but also as a strategic asset that can set their organization apart.

Elevating Mesa’s Leadership in Healthcare Coverage

Bob is committed to advancing Mesa Medical Insurance Agency as a leading provider in the southwest. He plans to support the currently insured healthcare providers and practices. He recognizes the evolving landscape of medical malpractice insurance and aims to enhance partnerships with insurers and broker partners to broaden the agency’s offerings.

Mesa Medical Insurance Agency seeks to provide the most comprehensive and competitive medical malpractice insurance policies in New Mexico and the southwest by forging new alliances. This strategic approach aligns with Bob’s dedication to meeting the dynamic needs of the healthcare industry and ensuring that the agency delivers high-quality coverage.

Bob’s vision emphasizes a proactive stance in navigating the challenges of the insurance landscape. He fosters new partnerships and expands the agency’s network to fortify Mesa Medical Insurance Agency as a go-to resource for healthcare providers seeking reliable and innovative malpractice insurance solutions.

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“Our success largely comes from having a customer-centric strategy that delivers the right products at the right time to satisfy the market needs.”

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